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Customer Service

Pro Company - Frequently Asked Questions (FAQ)

What products does Pro Company sell?
Pro Company offers a variety of high-quality apparel designed to help you look, feel, and be your best. Our collection includes premium t-shirts, hoodies, and activewear for both everyday use and performance.
How do I place an order?
To place an order, simply browse our products, select your desired items, and add them to your cart. Once you're ready, proceed to checkout and enter your payment and shipping information. After confirming your order, you'll receive an email confirmation.
Can I cancel or modify my order?
Orders are processed quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us immediately at theprocompany.contact@gmail.com. We cannot guarantee changes once an order has been processed, but we will do our best to accommodate your request.
How long does shipping take?
Shipping typically takes between 10-20 business days depending on your location. You will receive a tracking number once your order has shipped to monitor the status of your delivery.
How can I track my order?
Once your order has shipped, you will receive an email with your tracking number and a link to track your package.
Do you ship internationally?
Currently, we only offer shipping within North America. We are working on expanding to international shipping in the future. Stay tuned for updates!
What is your return and refund policy?
We do not offer refunds. All sales are final. However, if you need a different size, we offer size swaps for eligible items. Items must be unworn, unwashed, and in original condition to qualify for a size swap. You will be responsible for the shipping costs associated with returning the original item and receiving the new size. For full details, visit our [Return and Size Swap Policy] [link to your return policy page].
How can I contact customer support?
You can reach our customer support team by email at theprocompany.contact@gmail.com.
Do you offer discounts or promotions?
We occasionally offer special promotions and discounts. Make sure to subscribe to our newsletter or follow us on social media for updates on sales and exclusive offers.
How can I stay updated on new products and promotions?
To stay updated on our latest collections, promotions, and news, subscribe to our newsletter or follow us on social media @procompany_official.

Shipping Policy

Processing Time: All orders are processed within 1-3 business days. Please allow additional processing time during peak seasons or promotional periods.

Shipping Time: Orders typically take 10 to 20 business days to ship, depending on your location. Business days do not include weekends or holidays.

Shipping Costs: Shipping charges are calculated at checkout based on your delivery address and the size of your order.

Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor the progress of your delivery.

Delivery Delays: While we aim to meet these shipping timelines, occasional delays may occur due to weather, high demand, or unforeseen circumstances. We appreciate your patience.

Size Swaps and Returns: Please note that we do not offer refunds. All sales are final. However, if you need a different size, we offer size swaps for eligible items. You will be responsible for the shipping costs associated with returning the original item and receiving the new size. Full details can be found in our [Return and Size Swap Policy] [link to your return policy page].

If you have any questions or concerns regarding your order, feel free to contact us at [your customer service email/phone number].

Thank you for choosing Pro Company – where style speaks Pro!

Terms of Service

Welcome to Pro Company. Please read these Terms of Service carefully before using our website or purchasing any products from us. By accessing or using our site, you agree to be bound by the following terms and conditions.

By using our website and purchasing products from Pro Company, you agree to comply with all applicable laws and regulations. We reserve the right to modify or update these Terms of Service at any time without prior notice. Any changes will be reflected on this page.

All products listed on the Pro Company website are subject to availability. We reserve the right to limit quantities of products or services. Product descriptions and pricing may be subject to change without notice.

When placing an order, you agree to provide accurate, current, and complete information. All transactions are processed securely, and we accept various forms of payment, including credit/debit cards and other payment methods specified on the website.

We aim to process and ship orders within 1-3 business days. Standard shipping typically takes between 5 to 15 business days, depending on your location. Shipping fees are calculated at checkout. Pro Company is not responsible for delays caused by third-party carriers or unforeseen circumstances.

We do not offer refunds. All sales are final. However, if you need a different size, we offer size swaps for eligible items. To initiate a size swap, please contact our customer service team directly. You will be responsible for the shipping costs associated with returning the original item and receiving the new size.
Full details of our size swap policy can be found in our [Return and Size Swap Policy] [link to your return policy page].

Your privacy is important to us. We collect and store your personal information only to fulfill your order and improve your shopping experience. We use secure encryption technology to protect your data during transactions. Please review our Privacy Policy [link to your privacy policy] for further information.

All content on our website, including but not limited to logos, images, text, and product designs, is the property of Pro Company and is protected by intellectual property laws. Unauthorized use of any content is prohibited.

Pro Company is not liable for any damages arising from the use or inability to use the products or services provided. Our total liability will not exceed the amount paid for the product or service in question.

These Terms of Service shall be governed by and construed in accordance with the laws of The United States of America.

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Pro Company
Email: theprocompany.contact@gmail.com

Website: https://procompany.shop/

Privacy Policy

Last updated: February 19, 2025

This Privacy Policy describes how Pro Co. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from procompany.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions, and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Size Swap Requests: If you request a size swap, we will collect additional details such as order number and the item(s) for which you need a swap.

Return or Exchange Information: If applicable, we may collect information about any size swap request or exchange you have initiated, including shipping details and the new requested size.

Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also, see the section below, Third Party Websites and Links.

How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, size swaps, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, and to arrange for shipping. This includes facilitating size swap requests and processing any additional shipping required for swaps.

Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

Communicating with You and Service Improvement
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

How We Disclose Personal Information
We may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. These include:

Vendors and third parties who perform services on our behalf (e.g., payment processors, fulfillment partners).

Business and marketing partners to provide services and advertise to you.

Affiliates within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, and to protect or defend the Services, our rights, and the rights of our users or others.

Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information
We retain your personal information as long as necessary to provide the Services and comply with legal obligations, resolve disputes, or enforce contracts.

Your Rights
Depending on where you live, you may have the right to access, delete, or correct your personal information. Please contact us if you would like to exercise any of these rights.

Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Email: procompany.contact@gmail.com
Website: https://procompany.shop/

Return and Refund Policy

At Pro Company, we want you to love your purchase! If for any reason you are not completely satisfied with your order, we are here to help. Please review our policy below:

We do not offer refunds on any orders. All sales are final. However, if you need a different size, we offer size swaps for eligible items as described below.

To initiate a size swap, please contact our customer service team personally at [your email address] or [phone number]. Provide your order number and details of the item(s) you wish to swap. We will assist you in selecting the correct size and provide instructions for the swap.

To be eligible for a size swap, your item must meet the following conditions:
Unworn, unwashed, and in its original condition.All original tags and packaging must be intact.Requested swap size must be available.

You are responsible for the cost of shipping both the original item back and the new item to you. We recommend using a trackable shipping service to ensure your return reaches us safely.

Currently, we do not offer exchanges for different products or colors, only size swaps.

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide you with instructions to return the damaged item, and we will issue a replacement at no additional cost to you.

Certain items are marked as final sale and cannot be swapped. These items include:
Sale or clearance itemsCustomized or personalized productsGift cards

Please review the product details before making your purchase to confirm whether an item is eligible for a swap.

Contact Information
If you have any questions or concerns regarding your size swap, please reach out to our customer service team:

Pro Company
Email: theprocompany.contact@gmail.com

Website: https://procompany.shop/